Returns

Returns Policy

If you are not completely satisfied with your purchase we offer an exchange or refund within 35 days with proof of purchase. Postage costs are not reimbursed unless product is faulty or damaged.

Exchange or Refund

Please contact us on 02 9978 4743 or email zooshop@zoo.nsw.gov.au

Once we have received the returned product including proof of purchase we can either send an alternative or a refund can be processed using your original payment method. All purchases and refunds are transacted in Australian Dollars (AUD).

Due to the impact of Covid-19 and the current restritions there may be a delay in processing refund requests. 

Faulty Product

Please contact us on 02 9978 4743 or email zooshop@zoo.nsw.gov.au  and we will send you a returns envelope. Once we have received the returned product a replacement can be sent or a refund can be processed using your original payment method. All purchases and refunds are transacted in Australian Dollars (AUD)