FAQs

What if an item is out of stock?

If an item is out of stock or not on the website, please contact us on 02 9978 4743. Staff are best able to assist you between 11am - 4pm AEST or email zooshop@zoo.nsw.gov.au

Returns Policy

If you are not completely satisfied with your purchase we offer an exchange or refund within 35 days with proof of purchase. Postage costs are not reimbursed unless product is faulty or damaged.

Exchange or Refund

Please contact us on 02 9978 4743. Staff are best able to assist you between 11am - 4pm AEST or email zooshop@zoo.nsw.gov.au

Once we have received the returned product including proof of purchase we can either send an alternative or a refund can be processed using your original payment method. All purchases and refunds are transacted in Australian Dollars (AUD).

Faulty product

Please contact us on 02 9978 4743. Staff are best able to assist you between 11am-4pm AEST or email zooshop@zoo.nsw.gov.au  and we will send you a returns envelope. Once we have received the returned product a replacement can be sent or a refund can be processed using your original payment method. All purchases and refunds are transacted in Australian Dollars (AUD)

What payment types do you accept?

We accept Visa or MasterCard

How long does delivery take?

Christmas delivery for all online orders has now closed.

Please note between the 20th of December 2017 and the 7th of January 2018 there will be delivery delays, please allow an extra 7 to 10 business days on standard delivery terms listed below.

Orders are processed within 2-3 business days after receipt of your order.

Please allow 7 to 10 business days for delivery in Australia

Do you deliver internationally?

Yes we do deliver overseas. Please allow 10 to 21 business days for delivery

International customers please note:

All prices shown are in Australian Dollars (AUD).  All purchases and refunds are transacted in Australian Dollars (AUD)